Do you ever have a customer who wants to return a product or service?

Are you wondering what is the proper strategy to enter these types of transactions into QuickBooks?

In this week’s tip, you will also learn how to handle refunds from merchant providers such as Stripe or PayPal to help your bank reconciliation and keep your bookkeeping accurate. 🙌

Steps to Refund a Customer in QuickBooks Desktop:

Go to “Refunds & Credits”

Enter the Details

  • Customer:Job
  • Date
  • Credit No.
  • Item
  • Description
  • QTY
  • Rate
  • Amount

You can Click Save at the top or Save & Close at the bottom


Available Credit Screen will pop up


  • Retain as an Available Credit
  • Give a Refund
  • Apply to an Invoice
  • Click OK


Issue Refund Screen will Show

Issue this Refund via: ________

A Refund issue is due to:______

Refund Amount:____________


Ref/Doc No._______________

Check Other Details:________

Click OK



Use Credit to apply to Invoice

Apply Credit to Invoices screen will show

Checkmark the one you want

Edit Amt. Applied

Click Done


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